The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering.
I collect only the information you provide that is necessary to ship your order to you.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
If you have any questions or concerns, you may contact me at email@example.com
Items (excluding textiles) that include FREE shipping, will be shipped to anywhere in Canada for FREE and most of the USA, but excludes Alaska and Hawaii. Please contact me for shipping quotes to Alaska and Hawaii. Items are shipped boxed and packaged carefully and ship with TRACKING! You are excited to receive your parcel, what better way to know how long you have to wait, than being able to track for FREE!
Vintage treasures have been pre-loved and consequently may have slight imperfections. Descriptions and pictures will portray items honestly. Pictures are PART OF THE DESCRIPTION, ZOOM in and take a closer look. If additional information or pictures are needed, send an email and I will be happy to help!
At this time, no layaway plans are offered. If interested in an item, please contact the shop and we can reserve the item you fell in love with for 48 hours. After 48 hours the reservation will be removed. If more time is needed, again contact the shop and we can work with you.
A Hummingbird Heirloom makes every effort to ensure descriptions are accurate and completely honest. We are value transparency and honesty in ALL we do. We want you to LOVE your purchases! Our photos ARE NOT EDITED! What you see is what you will get! The only photo editing we do, is to crop the photos, so you can see the items clearly. Please bear in mind, that colors are subjective to the device you are using and the color scale set up on that device.
We measure in feet and inches. All sizes are approximate and are stipulated in the item descriptions.
A Hummingbird Heirloom stresses the importance of good packaging. We want your loved items to arrive to you in the condition you purchased them. We use good sturdy boxes, most of which are purchased new with 200lb test weight. Occasionally, recycled boxes will be used for larger or oddly shaped items but we will ensure all items are packaged extremely well! We also believe in recycling, where possible, so often shredded paper will be used to help cushion your treasures. In addition, fragile items are wrapped with layers of bubble paper to ensure they make their journey unscathed.
At A Hummingbird Heirloom, we take great pride in our products and how they are packaged. Unfortunately, damage may occur during transit, regardless of how well items are packaged.
If damage occurs, we will require pictures of the damaged item(s), all the packaging materials and the box(es). These pictures will be required for insurance claims, as all our packages are shipped with insurance. With these pictures and the pre-transit photos; determinations can be more easily made by the Postal service, in regard to insurance.
Thank you in advance for your cooperation!
Due to the nature of our business, most items are delicate porcelain or glass and will be wrapped with lots of bubble wrap. After carefully wrapping, we can add lots of colored tissue paper (our choice of colors) and a card. During checkout, let us know what message you would like and we will write YOUR message inside. Your gift recipient will receive your thoughtful gift and upon opening the shipping box, a gift card with YOUR message will be on top of colorful tissue paper, and their carefully chosen gift will be nestled in packing peanuts/shredded paper and wrapped with bubble paper.
During the Holiday season a Christmas themed card will be used. Other times of the year, a generic card will be used.
All orders destined for international customers, are shipped with TRACKING! You are excited to receive your parcel, what better way to know how long you have to wait, than being able to track!
Fell in love with more than one vintage treasure? Use coupon "SAVEMORE" at checkout for 20% savings. Cannot be combined with current sale(s) or other coupons / promo codes. At checkout the higher discount is automatically applied. Happy shopping!